Transportation

HIV Medical Transportation is the provision of nonemergency transportation that enables HIV patients to access core medical and support services.

Ryan White Transportation is a medical transportation service for people living with HIV/AIDS who need help getting to and from appointments pertaining to their health and well-being.


What kind of appointments can I use Ryan White Transportation for?
Qualifying appointments include:
  • Medical
  • Dental
  • Pharmacy
  • Mental Health (licensed provider)
  • Substance Abuse Treatment (Not including Alcoholics Anonymous or Narcotics Anonymous)
  • Treatment Adherence Services
  • Legal Services (Not including probation/parole)
  • Case/Care Management
  • Entitlements/DDS/Social Services
  • Housing Appointments (not including apartment searches)
  • Nutrition Education Program and groceries stores to obtain food
  • Health Client Advisory Board Meetings
What is included in the program?
  • Taxi Rides
  • Taxi Rides
  • Gas Cards
  • Ride Share (Uber, Lyft)
Where are transportation services available?

You must receive health services from Sunshine Family Care Clinic and live in the state of Michigan.

What if I have Medicaid?

Ryan White funds are the “payer of last resort”. You must show proof that you have attempted all other options for assistance including Medical Transportation (MAS) without success.

Sunshine Family Care will need to know why you were denied assistance before being accepted into the program.

How do I apply?

If you have a Case or Care Manager, they can assist you with applying for the Ryan White Transportation program. You can also call 810-620-0250 or email info@sunshinefamilycares.com.

Applications require paperwork to be completed. Program staff are happy to assist you with obtaining all of the information needed to move forward.

Required Documentation for Enrollment:
  • Verification of HIV positive status
  • Ryan White Transportation Release of Information (must include vendor list and emergency contact information)
  • Signed Consent for Services
  • Signed Transportation Program Client Agreement
  • Intake Assessment
Recommended Documentation:
  • Additional releases of information for providers
  • Doctor notes are required for verification of appointments. This note must have a specific medical reason other than HIV.
Appointment Verification
  • An Appointment Verification Log requiring a provider’s signature will be required to verify you went to your scheduled appointment. You will be provided this form by the Ryan White Transportation team.
  • You will be unable to receive any additional bus passes, gas cards, or taxi rides if a signed Appointment Verification Log is not submitted each time the program is used
  • If you forget to bring your Appointment Verification Log to your provider, ask if they have one you may use.
  • Providers can FAX a signed Appointment Verification Log to Ryan White Transportation.
  • Should you forget to return your Appointment Verification Log to us, we are able to contact the provider directly if you have signed a Release of Information for us to speak with them.
  • How do I obtain bus passes or gas cards?
    Bus passes and gas cards are only provided to assist getting you to one of the services listed above. Two days notice is needed for the Ryan White Transportation team to secure these for you. You may inform your Case or Care Manager (or other provider) and they can let us know.
  • What if I have a lot of appointments coming up?
    The more you can plan ahead, the better! Let our team know what appointments you have coming up and we will plan with you to cover it all with one Transportation Request.
  • Medical transportation may be provided through: Contracts with providers of transportation services, Mileage reimbursement (through a non-cash system) that enables patients to travel to needed medical or other support services.
  • Unallowable costs include: Direct cash payments or cash reimbursements to patients, Direct maintenance expenses (tires, repairs, etc.) of a privately-owned vehicle, any other expenses associated with a privately-owned vehicle such as lease, loan payments, insurance, license, or registration fees.
Sunshine Family Care

3169 Beecher Road, Suite 100
Flint, MI 48532

810-620-0250 | Fax: 810-620-0255
Monday to Saturday 9am - 5pm

SERVING PEOPLE LIVING WITH HIV